Over the yesrs, we’ve had contact with numerous other retirment/assisted living facilities, some even newer than Cornell Estaes.  But never, ever, have we found a finer staff than you folks.

Here are all the things you do right, some of them unique to Cornell Estates:

1.  Time after time, you smile.  Also, you all seem to know the names of many of the residents, addressing them personally and chatting with them as if you are friends.

2.  All of you who know us greet us, as family members, every time we visit.

3.  You check in on our mom regularly to assist her.  Yes, we know it is protocol to do this every two hours, but it has made a difference in her well-being.  When she has needed your help, you have been responsive, professional, and caring.

4.  Twice in the past two months you deemed it necessary to send our mom via an ambulance to the emergency room.  You called to notify us of her needs and you moved quickly to respond to her.  Always, you were calm and eased our concerns.  Then you continued to update us.

5.  About a month ago, we arrived to update our mom on business.  We came from out of town, with no time to eat, and were very hungry.  Your kitchen staff went out of their way to bring us the most yummy turkey sandwiches.  Then guess what, when we offered to pay, you declined our offer.

6.  You never put pressure on us, as the family, to come at your convenience.  When we cannot attend a meeting due to a prior engagement, you understand.  Generally, we reschedule, or you handle the meeting on your own and move on.

7.  Every time we’ve heard you address a resident, or a family member, we hear kindness and respect in your voice.

8.  You take the initiative to communicate with us on other issues, such as when our mom needs personal items like shampoo, soap, etc.  You give us updates on issues such as medicines, laundry/clothing, etc.  Again, sometimes we can come immediately, and somtimes we can’t, as we have our own busy lives, too.

9.  On numerous occasions, you have reassured us that things are fine, that our mother is doing well, and that you are glad to have her as a resident.

So, thanks to each one of you.  You give our mother great care and consideration.  We know of no other retirement, assisted living, or adult foster home that gives better customer services.  You are the best!

- Teri